Sport-Job
Der Personalspezialist für die Sportbranche DE

Customer Support Manager (m/w/d)

Standort: Kirchzarten
Stellenart: Vollzeit
Online seit: 26.09.2020

For its European office in Kirchzarten, Stages Cycling is currently looking for a CUSTOMER SUPPORT MANAGER (f/m/d).

Essential duties and responsibilities
The Customer Support Manager is responsible to secure a close relationship to our customers and to guarantee smooth processes
from first interaction until order delivery and post-sales services. He/she has strong multilingual communication skills and loves to
interact closely with people using our products and services, both indoors and outdoors. The Customer Support Manager knows
how to assemble and adjust bicycles and is an expert for operational processes needed to deliver products and services to our
customers.

Qualifications

# 2-3 years experience with focus on customer service
# Technical expertise in bicycles and GPS devices
# Experience in Customer Relationship Management, commitment to excellent customer care
# Strong verbal and written communication skills including MS Office
# Excellent time management skills, flexible for market travel
# Ability to operate in a fast changing environment
# Fluent in English and in German
# Well organized and a team player
# Ability to multitask and to understand operational processes and customer service dynamics.
# Passionate for cycling, both outdoors and in commercial fitness markets

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